General

1.1 What is audio transcription?

The process of converting audio files to text is called audio transcription.

1.2 What is the TAT?

Different transcript types have different turnaround times.

[Machine] Unedited AI - 1 hour

[HITL Lite] Proofread - 2 hours

[HITL] Shared/ Reviewed - 6 hours [HITL] Event - 6 hours

1.3 What is the type of transcription?

General, Medical, Finance, Legal

1.4 What is the difference in the work types

There are different work types that you will be working on.

[Machine]	Formatting a machine transcript and checking speaker labels, no human editing needed
[HITL Lite] Proofread	One hour of an editor's review. Prioritize cleaning up the transcript as per the client's needs
[HITL] Shared/ Reviewed	Intelligent verbatim transcript. Transcription style that creates a readable, polished text by removing filler words, false starts and stutters.
[HITL] Event	Full verbatim transcript. Transcription style that captures every word exactly as spoken, including filler words and false starts.

1.5 What is the language?

English audio > English text

1.6 Does the pay rate depend on amount of work done?

Yes, you will be compensated by the amount of audio minutes you have completed.

1.7 How much work is available each day?

Around 50 files were added each day in the last 3 months, on an average.

Payment - Payoneer

2.1 When will I get paid?

We make payments at the end of the following month of the date of work completion . For example, if you completed a call or a translation on Sep 4, we'll render payment at the end of October. Please note that the Payees are responsible for fees related to transactions.

Please note that there's a $50 limit before a remittance can get approved. A one-time cashout via PayPal is permitted if someone is below this limit.

2.2 Do you support other payment methods?

We use Payoneer, a global payout provider trusted by Airbnb and other top technology companies. Unlike PayPal, you do not have to establish an account and periodically withdraw money from it. Payoneer will link directly to your bank account or supply you with a debit card.

2.3 How are transaction fee handled?

Any compensation amount expressed by Cadence will always be before applicable transaction fees by the payout provider. All transaction fees are therefore borne by you.

2.4 Do I have to share an invoice?

No, you do not need to send over an invoice. Typically, you would expect to receive a summary 2 weeks before any payment is received. In case of any discrepancies, you may reply directly to that email and our support team will provide the necessary assistance. If all is good, payments will be received end of November.